contact center solutions
Smart Interactive Voice Response
Manage the pre-call customer experience sensitively so that no customer voice is unheard. With a range of options available for the customers, CNS IVR opens up multiple avenues for customers to reach you, thus ensuring minimum drop offs.
Seamless Voice Connectivity
Connect all the relevant stakeholders during the critical conversations. Whether internal or external, CNS solutions will allow agents to fully establish and control the voice sessions during the call.
Comprehensive Non-Voice Assistance
Be omnipresent throughout the different media. Our solutions allow wide variety of social media channels to be a part of your Contact Center’s ecosystem.
Intelligent Self Service Channels
CNS self service applications will allow your customers to experience all round companionship. These applications work round the clock enabling huge communication convenience to the customers.
Automated Dialling Functionalities
Automated calling puts a huge impact on discipline and productivity. With integrated systems running behind the scenes, the supervisors do not need to engage in mechanical tasks.
Omnichannel Task Manager
Insightful Operational Analytics
Data, Information and Intelligence. Access all levels of insights pertaining to all centers of operations.
Responsive WorkForce Management
Gamified Performance Management System
Reliable Security and Compliance
Flexible System Integrations
Home Working Capabilities
Contact Center Services
The availability for the proposed solution is 99.5%. CNS will ensure the service availability.
High Adaptability and Customizability
Own the product. Develop it at your pace and will. The CNS solution is highly customizable and gives the development control in the hands of the customer.
Proactive Monitoring and Planned Maintenance
CNS provides robust infrastructure to monitor and manage the maintenance. With automated triggers and alert, CNS solutions keep clients well informed and prepared for all the events
Every Contact Center is different. Hence, the decision making requires a deep analysis to make a prudent desicion. CNS Consulting will assist the clients in making the informed desicions at every step.